thermostat not working

[gu2]

thermostat keeps repeating continue setup in google home app

[zoeuvre]

Hi gu2, 

Thanks for reaching out to us, and I'm sorry to hear about the situation. Let's give these steps a try:
 

1. Please check that the power from your breaker to your HVAC system is turned on.
2. Ensure all wires are properly seated to their terminals and buttons are stayed down.
3. Remove your Nest Thermostat display from its base, then remove the batteries from it for at least 60 seconds, then put them back in.
4. Look for any available wire report, and please tell us the message code.
5. Check for any wiring updates on the Google Home app.
   • On the homepage, select your thermostat, then settings.
   • Thermostat > Wiring configuration > Update
6. Go to your Google Home app to try adding your thermostat again. You can visit this support article for additional information on how to add your thermostat to the Google Home app.

Keep us posted. Let us know how it goes. 

Best,

Zoe

[Jenelyn_O]

Hi there,

Chiming in — were you able to try the troubleshooting steps that have been provided above? Please let us know how it goes.

I appreciate your help, Zoe.

Thanks,

Jenelyn

[Jenelyn_O]

Hey gu2,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns, as I'll be locking this thread in 24 hours.

Regards,

Jenelyn