thermostat will not connect to wifi anymore

[tip909]

Nest thermostat connection to wifi no longer works. I went throught the troubleshooting procedures without success. Running software version 6. something. I get a w5 error when trying to reconnect to wifi which the procedures say to try to update software but I cannot until unit is connected to internet. I have reset the thermostat, reset the router (erro 6 mesh) and checked the connection speeds at the thermostat with my phone. All good. Do I need to take the thermostat off the wall and recharge the batteries? I have a c-wire system so that shouldn't be an issue. Thermostat is only 6 months old and now won't connect. The thermostat is controlling the AC normally but only connectivity seems to be the issue.  

[zoeuvre]

Hi there, 

I’m sorry to hear about the situation, and I appreciate you being ahead of the troubleshooting steps. We’d like to take a look at this for you. Could you please fill out this form with the needed information?

Let me know once you have completed that. Please ask me any further questions if you have any.

Thanks, 

Zoe 

[Jake]

Hey tip909,

I wanted to check in and see if you managed to see Zoe's post. Please let me know if you have any trouble with the form. I would be happy to assist, and make sure you are good to go.

Best regards,
Jake

[tip909]

I tried the suggestions on restarting the router and thermostat several times with no success. I followed a link to a live human and he immediately authorized a replacement. It came today and now all is good. Connected immediately to the network. Thanks for following up. 

[Jake]

Hi tip909,

I am glad to hear you were able to get the issue resolved, and everything is good to go from here. With that being the case, I am going to go ahead and lock the thread in 24 hours. Let me know if you have any further questions from here.

Best regards,

Jake