thermostat won't connect to wifi nor recognise any wifi.

[chris57]

Hi! Having the same issue. Did a complete factory reset including a reset of the modem and the thermostat will not connect to my home wifi. I have it currently connected through my phone's hotspot but this doesn't do me any good when I leave the house.

This seems to be a common complaint as of late.  Does anyone have any advice? Thanks!

[maedacortez]

Hi Chris57,

Thanks for reaching out. I understand that you cannot connect your Google Nest thermostat to your Wi-Fi. I'm happy to assist you!

Before I can help, I need to ask you a few questions to better understand the situation.

• What Nest thermostat model do you have?
• Is your thermostat device showing any error or code message?
• What's the software version of your thermostat?
• Can your other devices find your Wi-Fi network name (SSID)?
• Do you only have one Wi-Fi network, or are there others?
  • If yes, do any of them end in "_ext"?
• Are there any devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the thermostat that might be interfering with the Wi-Fi signal?

I'm awaiting your response.

Regards,

Manuel