too high ambient temp

[ajlombardi2]

like others i am having a reading too high. currently perfect 72 outside, old thermostat reading 73, nest readying 78. 

have restarted nest a few times, updated software, turned OFF sunblock. verified all wires are snugly connected inside.

anything else i can try or am I gonna have to live with this?

[Jake]

Hey ajlombardi2,

I am sorry for the late reply. Please let me know if I can still be of any help, as I want to ensure you are good to go.

Best regards,

Jake

[ajlombardi2]

Hey thanks. It’s been consistently reading high by about a few degrees 

[GarrettDS]

Hey there, 

Sorry for the late response, but I wanted to follow up here. 

Here's what we can do:

• Restart the thermostat by pressing the display until it shows a black screen and wait until it's back up and running. A restart should be sufficient to re-calibrate them and show an accurate value.
• Check if Sunblock feature is on or off. Open Nest App > Select the thermostat > Tap Settings > Look for Nest Sense > Turn off/on Sunblock
• Nest Thermostats in the U.S. and Canada are typically installed on a wall. Check for proximity of the thermostat to: air vents / electrical outlets / appliances / plumbing (hot water pipes) / warm air in the wall behind the thermostat. This may also affect the reading for the temperature.
• Some wireless access points cause the Nest Thermostat’s wifi chip to overheat, which affects the thermostat’s detected ambient temperature. We can disconnect the network for 24 hours and monitor the temperature.

Please let me know if you have any further questions or concerns. 

Best regards, 

Garrett DS

[AndyHarrison]

Hi, I have the same problem. Bought another Nest thermostat to install in our holiday home, Thought I'd setup here first, but its reading 4 degrees higher than the existing one, and confirmed with separate thermometer - Definitely reading wrong.

#I've followed instructions above, and no change.

Disconnected WiFi, as mentioned in other posts, still no joy. 

This makes the thing useless really.

Please advise if there is anyway to recalibrate the temperature reading, otherwise it is not fit for purpose.

Thanks

Andy

[Jake]

Hey AndyHarrison,

Sorry for the late reply. I wanted to follow up and ensure you are good to go. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Jake]

Hey ajlombardi2,

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake