web oauth login infinite loop

[mayfield]

Recently I can't login to home.nest.com anymore.

Here is the error on the console...

login-39472b9e143e42ea3e64678249e94088.js:1288 Uncaught (in promise) Error: Nest scope is missing
at r.<anonymous> (login-39472b9e143e42ea3e64678249e94088.js:1288:13)
at l (vendor-1bd9e59fc3a85a8c26a6650105d6f0cf.js:757:147)
at Generator._invoke (vendor-1bd9e59fc3a85a8c26a6650105d6f0cf.js:755:7)
at e.<computed> [as next] (vendor-1bd9e59fc3a85a8c26a6650105d6f0cf.js:764:90)
at o (login-39472b9e143e42ea3e64678249e94088.js:1255:332)
at a (login-39472b9e143e42ea3e64678249e94088.js:1257:15)
at login-39472b9e143e42ea3e64678249e94088.js:1257:74
at new Promise (<anonymous>)
at r.<anonymous> (login-39472b9e143e42ea3e64678249e94088.js:1256:8)
at r.onAuthStatusChange (login-39472b9e143e42ea3e64678249e94088.js:1293:29)

[moralesvicente]

Hello mayfield, 

Thanks for posting here in the community forum. I'm sorry to hear you can't log in to the website, Nest home. Don't worry; I'm glad to help you, so check out these tips. 

• Clear browser data and cookies.
• Try a different browser.
• Try to use another computer.
• Restart your computer or device.

This section can help with the situation that you are experiencing. Please check out this article: Troubleshoot Nest app sign-in issues. 

Please keep me updated, and feel free to write in this post.

Best regards, 

Daniel

[mayfield]

Hi Daniel,

Tried those steps but problem persists.  This truly looks like an bug with the login system.  More logs from the most recent attempt...

login-39472b9e143e42ea3e64678249e94088.js:633 Login v1.4.7+7477028e
16:41:36.500 cb=gapi.loaded_0?le=scs:191 An iframe which has both allow-scripts and allow-same-origin for its sandbox attribute can escape its sandboxing.
_.g.pB @ cb=gapi.loaded_0?le=scs:191
iv.pB @ cb=gapi.loaded_0?le=scs:195
_.Vv @ cb=gapi.loaded_0?le=scs:202
_.Zv @ cb=gapi.loaded_0?le=scs:206
_.ew @ cb=gapi.loaded_0?le=scs:211
Qx.Wo @ cb=gapi.loaded_0?le=scs:256
Qx @ cb=gapi.loaded_0?le=scs:255
_.Yx @ cb=gapi.loaded_0?le=scs:267
(anonymous) @ login-39472b9e143e42ea3e64678249e94088.js:1265
l @ vendor-1bd9e59fc3a85a8c26a6650105d6f0cf.js:757
(anonymous) @ vendor-1bd9e59fc3a85a8c26a6650105d6f0cf.js:755
e.<computed> @ vendor-1bd9e59fc3a85a8c26a6650105d6f0cf.js:764
o @ login-39472b9e143e42ea3e64678249e94088.js:1255
a @ login-39472b9e143e42ea3e64678249e94088.js:1257
(anonymous) @ login-39472b9e143e42ea3e64678249e94088.js:1257
(anonymous) @ login-39472b9e143e42ea3e64678249e94088.js:1256
(anonymous) @ login-39472b9e143e42ea3e64678249e94088.js:1273
(anonymous) @ login-39472b9e143e42ea3e64678249e94088.js:1260
l @ vendor-1bd9e59fc3a85a8c26a6650105d6f0cf.js:757
(anonymous) @ vendor-1bd9e59fc3a85a8c26a6650105d6f0cf.js:755
e.<computed> @ vendor-1bd9e59fc3a85a8c26a6650105d6f0cf.js:764
o @ login-39472b9e143e42ea3e64678249e94088.js:1255
a @ login-39472b9e143e42ea3e64678249e94088.js:1257
(anonymous) @ login-39472b9e143e42ea3e64678249e94088.js:1257
(anonymous) @ login-39472b9e143e42ea3e64678249e94088.js:1256
(anonymous) @ api.js:23
pa @ api.js:15
C @ api.js:22
Oa.u.<computed> @ api.js:23
Oa.J.<computed> @ api.js:23
(anonymous) @ cb=gapi.loaded_0?le=scs:1Understand this warning
16:41:36.560 Error with Permissions-Policy header: Unrecognized feature: 'ch-ua-form-factor'.Understand this warning
16:41:36.567 cb=gapi.loaded_0?le=scs:171 Your client application uses libraries for user authentication or authorization that are deprecated. See the [Migration Guide](https://developers.google.com/identity/gsi/web/guides/gis-migration) for more information.
Yu @ cb=gapi.loaded_0?le=scs:171
(anonymous) @ cb=gapi.loaded_0?le=scs:204
_.g.Uda @ cb=gapi.loaded_0?le=scs:197
(anonymous) @ cb=gapi.loaded_0?le=scs:200Understand this warning
16:41:36.593 login-39472b9e143e42ea3e64678249e94088.js:1288 Uncaught (in promise) Error: Nest scope is missing
at r.<anonymous> (login-39472b9e143e42ea3e64678249e94088.js:1288:13)
at l (vendor-1bd9e59fc3a85a8c26a6650105d6f0cf.js:757:147)
at Generator._invoke (vendor-1bd9e59fc3a85a8c26a6650105d6f0cf.js:755:7)
at e.<computed> [as next] (vendor-1bd9e59fc3a85a8c26a6650105d6f0cf.js:764:90)
at o (login-39472b9e143e42ea3e64678249e94088.js:1255:332)
at a (login-39472b9e143e42ea3e64678249e94088.js:1257:15)
at login-39472b9e143e42ea3e64678249e94088.js:1257:74
at new Promise (<anonymous>)
at r.<anonymous> (login-39472b9e143e42ea3e64678249e94088.js:1256:8)
at r.onAuthStatusChange (login-39472b9e143e42ea3e64678249e94088.js:1293:29)
(anonymous) @ login-39472b9e143e42ea3e64678249e94088.js:1288
l @ vendor-1bd9e59fc3a85a8c26a6650105d6f0cf.js:757
(anonymous) @ vendor-1bd9e59fc3a85a8c26a6650105d6f0cf.js:755
e.<computed> @ vendor-1bd9e59fc3a85a8c26a6650105d6f0cf.js:764
o @ login-39472b9e143e42ea3e64678249e94088.js:1255
a @ login-39472b9e143e42ea3e64678249e94088.js:1257
(anonymous) @ login-39472b9e143e42ea3e64678249e94088.js:1257
(anonymous) @ login-39472b9e143e42ea3e64678249e94088.js:1256
(anonymous) @ login-39472b9e143e42ea3e64678249e94088.js:1293
(anonymous) @ cb=gapi.loaded_0?le=scs:239
t.exports @ vendor-1bd9e59fc3a85a8c26a6650105d6f0cf.js:181
g.<computed> @ vendor-1bd9e59fc3a85a8c26a6650105d6f0cf.js:306
y @ vendor-1bd9e59fc3a85a8c26a6650105d6f0cf.js:304
b @ vendor-1bd9e59fc3a85a8c26a6650105d6f0cf.js:304Understand this error

[moralesvicente]

Hi mayfield, 

Thank you so much for keeping me updated. I’m sorry to hear that the situation is still not resolved. 

We’d like to hear your opinion. Please send us feedback to improve our service. The development department is going to take a look at the situation.

Regards, 

Daniel

[ghouse129]

@mayfield's issue isn't isolated. Once I go to "home.nest.com" and click "Sign In with Google" I get a normal Google login prompt. Once authenticated it redirects back to login. If you click the "Sign In with Google" again and select [already logged-in] account it loops back to the login page. Going to "home.nest.com" redirects back to login, so as of now the web is completely broken.

I'm getting the same error as OP in console, while using Incognito mode in Chrome to isolate variables: https://imgur.com/a/1I9nka1

[GeoffP]

Same behavior here. Same error in the console over a month later.

I really wish Google would stop selling Nest products seeing how little they care to support them.

[moralesvicente]

Hi GeoffP, 

Thanks for posting here in the community forum. I’m sorry to know you are experiencing the same behavior with the logging infinity loop. No worries; let’s check this advice. 

Please make sure that you add https://goo.gle/2qjvVSU to the third-party cookie allow list on the Google Chrome browser.

Keep me posted, and feel free to write in this post.

Regards,

Daniel

[mayfield]

BUMP.

Still rather annoying that I can't login via the web anymore.  Is this just another win for en**bleep**ification?

[moralesvicente]

Hey Mayfield,

I’m sorry for any trouble you've experienced trying to log in to the Nest Home website. Don't worry, let’s try to explore more troubleshooting steps.

• What browser are you using? And let me know if the trouble persists even if you change the browser.
• Make sure to add home.nest to the third-party cookie allow-list in the Chrome browser. Please check out this article: Delete, allow, and manage cookies in Chrome. To know how to do it.

Let me know how it goes.

Best Regards,

Daniel