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2.4ghz wifi frequency

MatthiasFTG
Community Member

I have Google nest Wi-Fi and I am trying to connect my smart home devices to the network. I'm aware that they only connect to the 2.4ghz band. On Android 11 I can find a new way to separate the band so that I can connect my smart devices and get them to work properly. They tend to not be able to find a network because they believe it to only be 5G. I have read all the help articles available on this, and the solutions with third-party apps don't work to specify the band. I am not able to move the devices or router to a far distance to force the 2.4 band. Is there a solution to this? Or, do I need to rethink my Wi-Fi network.

9 REPLIES 9

MichaelP
Diamond Product Expert
Diamond Product Expert

Hello @MatthiasFTG 

You don't need to move the devices far away during setup – only the phone you're using to do the setup. It needs to be far enough away to be on 2.4GHz itself (during setup). Once setup is complete, everything should work. Yes, this method is inconvenient, but the device manufacturers need to do a better job of setup procedures in common-SSID networks as they become more common.

MatthiasFTG
Community Member

Thanks for the tip. This worked for some of my products (I just disabled some of the mesh nodes), but my garage door opener, specifically, looks for viable networks itself and then asks for a password. Since it's not taking direction through my phone for what network to look at, it doesn't think any viable connections are present. I even tried covering my router in tin foil and putting it behind a safe to lower the signal, I just can't find the right combination of distance and disruption to put the garage door openers only in rage of a 2.4GHz network.

MichaelP
Diamond Product Expert
Diamond Product Expert

I don't know what's going on with your garage door opener, but if it is looking for available networks itself, and it only supports 2.4GHz, then it just won't see the 5GHz option at all, and it shouldn't be a problem. This is how well-made devices should work (doing their own scans). I wonder if your 2.4GHz network signal isn't strong enough for the garage door opener to see when it does the scan?

The 2.4 is strong enough. This is a known issue with various smart devices. I have MyQ garage door openers. I had a dual-band modem/router through my internet provider (Suddenlink) and it connected fine, but it won't connect now that I've gotten rid of that router and installed a mesh system with google wifi (2 nest wifi and one google wifi)

EdwardT
Community Specialist
Community Specialist

Hi folks,

 

@MichaelP, thanks for the help!

 

@MatthiasFTG, I'm sorry to hear that you're having an issue with connecting your garage door to your Google WiFi. You could try the steps below to connect it:

  1. Create a hotspot with a mobile phone. However, 2 mobile phones are required:
    1. Use the first device to create a hotspot (mobile phone).
      1. How to set up a mobile hotspot:
        1. Android
          1.  Go to Settings.
          2. Tap the Network & internet option.
          3. Select Hotspot & tethering.
          4. Tap on Wi-Fi hotspot.
          5. Set up the hotspot name and password same as the primary network.
          6. Choose the AP Band 2.4 GHz band Apply
        2. iOS
          1. Go to Settings.
          2. Tap on Cellular. Tap the slider to turn Cellular Data on. 
          3. Under Cellular, tap the slider to turn Personal Hotspot on. 
          4. Tap the slider next to Allow Others to Join.
          5. Set up the hotspot name password the same as the primary network.
            1. To change the hotspot password, under Personal Hotspot Wi-Fi Password.
            2. To change the hotspot name, go to Settings General About Name
    2. Use the second device to connect to the mobile hotspot. 
  2. Disconnect all of the Google Wifi or Nest Wifi points from the power outlet.
  3. Connect the device to the 2.4 GHz band of the hotspot with the same SSID and password of the current network (case sensitive).
  4. Once connected to the hotspot, plug in customer's primary Google Wifi point or the Nest Wifi router.
  5. Turn off the hotspot and check if the device automatically connects to the Google Wifi network.

Let us know how it goes.

 

Thanks,

Edward

I don't have a hotspot ability on my phone (I need a service plan that supports it). I tried this, as I can hotspot when connected to a wifi), but in the process of connecting to the device it disables my wifi and seeks to connect with the device (myQ garage door opener)

Jeff
Community Specialist
Community Specialist

Hey, MatthiasFTG.

It's been a little while since we touched base here. I wanted to check in to see if you were still struggling with this. I have a few more troubleshooting steps we can give a try here if we're still needing to work on this. Let me know where you're at and I'll be happy to pick things back up with you if needed.

Thanks.

Jeff
Community Specialist
Community Specialist

Hi, everyone.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.

Jeff
Community Specialist
Community Specialist

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks