03-31-2022 06:52 PM
I can not setup a new Home location at my house. I set the address in the settings but devices connected to my network say they are 50 miles away. when I tried to start a new network the app demands cellular signal and then locks up altogether because there is no cellular connection at my house. In order to setup my network I had to rename an old network and change all the settings.
It is driving me nuts doing all the settings on my phone. is there seriously not browser or web support for these devices.
how do I set it so devices connected to my wifi think there at my address...
04-11-2022 09:39 AM
Hey there,
Sorry for the late response, but I wanted to drop in here to help.
I understand that these issues can be confusing but I definitely wanted to stop by and see how I could help.
Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried?
I look forward to hearing from you.
Best regards,
Garrett DS
04-14-2022 09:24 AM
Hey there,
Just wanted to see if you saw our response. Please let us know if you have any other questions or concerns.
Best regards,
Garrett DS
04-14-2022 09:31 AM
I am not sure what happened but out of nowhere it seems to have corrected it self some how. I have not done or changed anything but now things connected to my wifi are reporting correctly now.
04-15-2022 10:49 AM
Hey folks,
It looks like we have come to a solution so I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread.
Have a great day.
Garrett DS