ATT Still slow. Wi-Fi no more than 90 Mbps

[Thekrahl]

Ever since last update can’t get more than 100 mbps wired/wireless.  

 

 I’ve included my screenshots.  I have att router in pass through mode and att Wi-Fi currently off.  

Prior to recent updates was getting same speed as att router.  

Please 

[Dork1337]

An update is coming out this week to fix. 

[American2theBon]

Looks like they said this was AFTER the update.

[drrmjones]

For me, I am always getting 300 Mbps even though I have gigabit internet. This did not happen with the Nest WiFi (before I upgraded to Pro). And the software update changed absolutely nothing.

[Thekrahl]

Current Software is : Software version: 14150.376.32

This was pushed at the end of September. So if there is a software fix where is that? Very disappointing in google. Been a long time loyal customer and now considering leaving due to not taking care of its long time customers. Netgear here I come.

[drrmjones]

I, too, am strongly considering the switch to a Netgear Mesh. I have been a Google WiFi customer for years, too, but the technical support recently has been noticeably diminished in quality. If this doesn't get resolved soon, I'll be switching, ESPECIALLY if they refuse to replace or refund my devices.

[Thekrahl]

Here we are 4 weeks later and still no resolve.  Google is done when it comes to customer service and updates.  

PS: still sitting on version Software version: 14150.376.32

[Jhonleanmel]

Hey everyone,

Thanks for posting — let's see what's going on. 

Are you using a modem/router combo from your Internet Service Provider (ISP)? How many devices are dropping from the network? Also, do you have any paused devices? 

Give these steps a try:

1. If you're using a modem/router combo, set that to bridge mode to avoid double NAT issues.
2. Make sure that there is minimal to no interference (concrete, bulletproof glass, metal, mirror, etc.) and the points are no more than two rooms apart.
3. Remove any special characters in your network name and password.
4. Turn off IPv6.
5. Change your DNS server into 8.8.8.8 on the primary and 8.8.4.4 on the secondary server. Hit the save/ floppy disk icon on the upper right.
6. Unplug the power from your Google Wifi devices for 2 minutes.
7. If the issue persists, try factory resetting your network.

Let us know how it goes.

Best,

Mel

[AbigailF · Accepted solution]

Hi folks,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions ― we'd love to help.

Thanks for lending a hand, Mel.

Regards,
Abi

[AbigailF]

Hello everyone,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,
Abi