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Adding wifi point, no QR

harle3
Community Member

 Hello,  Help please.  I reset a wifi point and am trying to add it to the mesh.  I have lost the QR code but I am able to input the "set up code" which is engraved on the device, however, my Android phone's keyboard will not allow me to type a capital letter or any numbers.  I also tried with an Android tablet and it is the same issue. The area where I need to input the set up code only allows me to type in lower-case letters.  How do I fix this? TIA

4 REPLIES 4

olavrb
Platinum Product Expert
Platinum Product Expert

What phone and Android version?

Which version of the Google Home app?

What keyboard? Could you try using "Gboard" from Google?


I don't work for Google.

AbigailF
Community Specialist
Community Specialist

Hey folks, 

Thanks for lending a hand, @olavrb.
@harle3, I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Abi

LovelyM
Community Specialist
Community Specialist

Hello harle3, 

We want to ensure you are good to go. Please reply to this thread if you still need assistance so we can give you a helping hand.

Best, 
Lovely

LovelyM
Community Specialist
Community Specialist

Hi harle3, 

Due to inactivity, I'll go ahead and lock this thread in 24 hours. We'd be glad to help you further so if you still need assistance, feel free to start a new thread.

Cheers, 
Lovely