cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Amazon Fire stick will not connect to Google WiFi

garettap
Community Member

Hi there! As of late my Amazon Fire stick just will not work with my Google Wifi router. It will connect to the wireless network but it just says "Not Connected to Internet." I've tried with the guest network and this has the same issue. 

All other devices in my home have no problem connecting to the router. 

This didn't used to be the case. Months back my Fire Stick was working fine, but now it doesn't. Any idea why? Thanks!

13 REPLIES 13

David_K
Platinum Product Expert
Platinum Product Expert

Have you tried factory resetting your Amazon Fire Stick?

If your other devices are working as expected, there's likely to be little in terms of troubleshooting we can suggest. I would recommend contacting Amazon support as they are best placed to assist.

garettap
Community Member

I did try this yes. 😔

Ok, will do, thank you! 

AbigailF
Community Specialist
Community Specialist

Hey folks, 

Thanks for lending a hand, @David_K.
@garettap, I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Abi

Hey @AbigailF!

I'm definitely still encountering this issue! I'm out the country for a few weeks, but I'll bump and tag you when I return 🙂 

Thanks so much for the offer! 🙏

AbigailF
Community Specialist
Community Specialist

Hi garettap,

I appreciate your update! How long are you going to be out of the country? I'd like to keep this thread open for you until then. I'll wait for your reply.

Regards,
Abi

garettap
Community Member

Should be returning around May 12 🙂

AbigailF
Community Specialist
Community Specialist

Hello garettap,

Noted! I'll keep this thread open until then. Let me know if you have any other questions for now.


Best,
Abi

I am having the same problem as garrettap. I have 3 FireTV’s and 4 fire sticks and they are all having problems. If go directly thru the non firetv app then it will run Netflix for example. But no connection. Thru firestick or firetv

AbigailF
Community Specialist
Community Specialist

Hey there Twdenson62,

I'm sorry to hear that you're also having this issue. Have you already tried doing a factory reset on your Fire TVs and Fire Sticks? We'll wait for your update.

Cheers,
Abi

AbigailF
Community Specialist
Community Specialist

Hi folks,

Checking back in should you still have some questions here. Let us know by replying to this thread. 

Best, 
Abi

AbigailF
Community Specialist
Community Specialist

Hello everyone,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Regards, 
Abi

Apologies, still out of country. I can post again when I return. Thanks! 

LovelyM
Community Specialist
Community Specialist

Hey there garettap, 

We appreciate you letting us know. Feel free to create a new post and tag us once you're available, so we can continue to assist you. We'll go ahead and lock this thread in the next 24 hours if you don't need anything else.

Many thanks, 
Lovely