App no longer sees Wifi points, says internet down - but it's all working fine

[WadeCali]

I was about to use the app to look up the details of my network; I've been thinking about adding another access point.

I fired up the app and it said my network was offline, and only one of the points was available. I physically confirmed all the points are working fine, and I'm connected to wifi with all my devices without any issue.

I tried restarting the app, and no luck. I reinstalled the app, but no love there either. 

I even fired up the old Google Wifi app on my android tablet but it's reporting the same issue.

[WadeCali]

Clicked gear icon in app, entered the password got this error:
"An error occurred updating your network, please try again."

Model: NLS-1304-25
Version: 13729.57.27

[EdwardT · Accepted solution]

Hi WadeCali,

Thanks for reaching out. I'm sorry to hear that you're having an issue with the Google Home app seeing your Google Wi-Fi devices. To isolate the issue, could you try rebooting your Google Wi-Fi points to refresh the connection?

Let us know how it goes.

Thanks,

Edward

[WadeCali]

Thank you! When all else fails, reboot! (usually that should be step one!)

[EdwardT]

Hi WadeCali,

Thanks for the update. Glad to hear that rebooting the devices solved it. Please let us know if you have other questions and concerns. We're here to help.

Thanks,

Edward

[EdwardT]

Hi WadeCali,

It's me again, I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

Thanks,

Edward

[EdwardT]

Hi WadeCali,

Just checking in to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward