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App won't connect

BobG13
Community Member

Before I knew about the AWS outage, I tried resetting my Nest as it was not responding. As suggested,  I  deleted and reintalled the app . The new app asks for an entry key  and when I enter the code it still won't connect.  I have restarted the Nest but no luck. My phone and nest are on the same network. What next?

3 REPLIES 3

Jeff
Community Specialist
Community Specialist

Hey, BobG13.

Sorry for the setup issues you're seeing. That sounds quite confusing and frustrating. Do you mind letting me know which Nest device you are referring to? Is this the thermostat, a display, or the WiFi mesh network? If you can let me know, we can sort this out and get it working for you. I look forward to your reply.

Thanks.

Jeff
Community Specialist
Community Specialist

Hi, BobG13.
I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.
Thanks.

Jeff
Community Specialist
Community Specialist

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks