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Assistant on Nest WiFi devices suddenly saying "please login through the google home app"

JamesP
Community Member

On waking this morning I'm getting the dreaded "please login through the google home app" every time I ask the Google assistant to do anything. This ONLY happens on the two Nest WiFi points... my Home Hub, mini and old Google home all work fine. The devices still work as WiFi access points and I can cast to them - it's just the assistant that's broken.

After googling this error message, a lot of people seem to suggest removing and re-adding affected devices but I don't have the option to remove in the settings of the WiFi points.

Have tried rebooting individual devices and restarting network.

Device reports firmware version 267572, cast firmware version 1.54.267572, Language English (Australia), Country code Au.

 

3 REPLIES 3

Jeff
Community Specialist
Community Specialist

Hi, JamesP.

Thanks for coming to the community with your question. I imagine it's quite frustrating to not have the WiFi points working as intended. Let's take a look at the situation and get this fixed for you.

You can actually reset the WiFi points individually through the Home app to factory settings, which will effectively remove them from your network and make them ready for setup once more. Here's the process:

  1. Open the Google Home app Google Home app.
  2. Tap the name of your point  Settings Settings gear  Factory reset Wifi point  Factory reset.

If you have issues resetting through the Home app, you can do so with the hardware buttons on the device. Here's that process: 

 

The factory reset button is located on the bottom of the point. Look for a circle etched into the bottom.

  1. Press and hold the factory reset button on your point. 
  2. After about 5 seconds, your device will begin the factory reset process. Continue to hold for about 10 seconds until there's a sound confirming the device is resetting. 
  3. After the device has been reset, the device will still appear in the Google Home app. To now remove the device and your previous network, follow the instructions for app factory reset.

Once you have reset the points, go ahead and set them up on your network once more. At that point set the WiFi points up again and see if they are able to communicate properly with your Assistant. If you still have issues, please come back and let me know. Thanks.

Jeff
Community Specialist
Community Specialist

Hey, JamesP.

I just wanted to follow up real fast to see if you were able to get this resolved or if we needed anything more on this. If you are still looking for help, let me know and I'll be happy to keep working with you on this.

Thanks.

Jeff
Community Specialist
Community Specialist

Hi, everyone.

As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.

Thanks