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Backhauling Now Not Working

comoped
Community Member

My whole system is made up of the main Google Wifi Puck, three pucks that are wired and one that is wifi.  One of the wired units had to be replaced.  I can not now “ force” the replacement to choose wired as the connection type.  The replacement is setup wifi, Judy not switching over to wired which is a must for my situation.  The two other wired pucks are running fine, and so is the unit connected via wifi.  I’m not a really techie person that’s why I chose Google in the first place.  Any help would be appreciated.

5 REPLIES 5

olavrb
Platinum Product Expert
Platinum Product Expert

If it's connected by wire it should jump over to wired backhaul by itself after a while. One can't manually choose what backhaul to use.

It's not recommended to mix wired and wireless backhaul as it can lead to strange problems that are hard to troubleshoot. Also, mesh (802.11s) does not travel over ethernet, so none of the wired secondaries can provide wireless backhaul to that one wireless one.


I don't work for Google.

comoped
Community Member

Should I disconnect the “wifi” puck then start the Ethernet puck again?

olavrb
Platinum Product Expert
Platinum Product Expert

I don't understand what you are asking.

A Nest Wifi unit with ethernet port can be added as secondary to an existing Nest Wifi network while being either wired or wirelessly connected. It can then whenever be plugged in or out of ethernet and continue working. It will change to wired backhaul automatically if it detects that as an option, else it tries wireless backhaul/mesh.


I don't work for Google.

comoped
Community Member

….simply put it’s not automatically detecting the ethernet.

olavrb
Platinum Product Expert
Platinum Product Expert

I see. It could help to restart (not reset) the whole network from inside the Google Home app.

If that does not help: Can you explain how you've wired it all up, and what switch(es) is used? Here's an example diagram.


I don't work for Google.