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Google Nest Wifi gone from brilliant to awful. 8 Newt points keep disconnecting!

Community Member

Hi all,


Pulling my hair out here. I am technologically inept but have a Google Nest Wifi system with 7 points, a Home and Nest heating system. It has been absolutely perfect for a couple of years but last week, out of nowhere, the devices (one at a time, sometimes a few, sometimes all) come up as disconnected/offline. They are all plugged in for power. Sometimes when I unplug and plug in again… they reconnect. Sometimes they do not. The actual internet connection also disappears sometimes for 5 - 15 mins or so. I know it’s not my ISP connection because I can still connect to the ISP router which never loses connection. It’s the Google Home system where the points and/or the Nest router fail. I haven’t done a factory reset yet but powering on and off the Nest Router and the ISP router makes no difference. 

I would really appreciate any steers on how to resolve as the household (lots of applicances connected) is collapsing without it working!!! I’d also restate that I am a complete Newb when it comes to tech. I have tried the Troubleshooter but as the internet does sometime works… it keeps saying the issue is resolved as I get the internet via Nest temporarily. 
Thanks in advance for any assistance!




Community Member

Thanks for the advice. I’ve removed 4 of the points and still not made any difference. 

Community Specialist
Community Specialist

Hi Wuzzlerfish,


That certainly isn’t the experience we want you to have and thank you for doing some troubleshooting steps. It would help a lot if you could do a sequential reboot first: 


  1. Unplug the power cord from your modem, followed by your Nest router, then your Nest points.
  2. Plug them back in after 3 minutes.
  3. Restarting your phone, where the Google Home app is, might also help.

If the issue persists, you can revert your Nest point back to its original state by doing a soft reset. Follow the steps:

  1. Open the Google Home app .
  2. Tap Favorites or Devices .
  3. Tap your device's tile.
  4. Tap Settings Factory reset Wifi point Factory Reset.


Note: If you reset a point from the app, it'll delete all settings and data from your point, Cloud services, and the Google Home app. It'll also remove that Wifi device from your Google Account.


To do a hard reset:


  1. At the bottom of the Nest Wifi point, above the G logo, press and hold the small circle that's etched into the device for about 15 seconds.
  2. The factory reset process starts about 5 seconds in. Continue to hold the button for 10 more seconds until there's a sound to confirm that the device is reset.
  3. After the device is reset, the device can still appear in the Google Home app. To remove the device, perform an app factory reset.

Once done, set it up again and monitor if the behavior persists.


Thanks for helping, Gashead!