What device is giving you issues? Is it on wifi or hardwired? If wireless, can you try to connect (even temporarily) to a hardwired ethernet to see if that solves it? If you can't connect to ethernet, can you move the router closer to the device to see if it's a signal issue?
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
