Can' access my google wifi router after hard reset. Blinking blue, then solid blue, then no led...

[Bertrandb]

Hi,

I have 2 google wifi router, linked with rj45 and  connected to my box , both are working fine.

For unknown reasons, my third google wifi router can't be seen from my home app. Tried everything, several hard reset, connected into the second router and directly into my box, can't find it. If I unplug it, light turns orange. If I press the reset button too long, light turns orange...

When it starts after  hard reset whith outboung cable connection pugged, led is white for a moment, then blinking blue, then solid blue, then off, problaby rebooting, then blue again. 

What am I doing wrong and what can I do ?

Thank you for your help,

Bertrand

[Jhonleanmel]

Hi Bertrandb,

Thanks for posting — let's see what's going on.

A quick question: when was the last time this Google Wifi point working?

Give these steps a try:
 

1. Plug the point to an active Ethernet cable.
2. Factory reset your Google Wifi point using the reset button.

Keep us posted.

Cheers,

Mel

[Bertrandb]

Hi  Jhonleanmel,

Thank you for your message.

Last time it was working was about 2 months ago when I plugged it into the network and installed it into Google Home app along other google appliances. Worked fine. I subsequently unplugged it when I left for the summer hollidays. Now I can't get it to work correctly.

Will try that in the coming days ang get back to you.

Thank you for your help.

Best,

Bertrand

[Jhonleanmel]

Hi Bertrandb,

Thanks for letting us know. Take your time, I'll be waiting for your update.

Best,
Mel

[Jhonleanmel]

Hi Bertrandb,

I wanted to follow up and see if you are still in need of any help. Have you had the chance to try the suggestion above? If yes, how is it?

Thanks,
Mel

[Jhonleanmel]

Hi Bertrandb, 

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Cheers,
Mel

[Bertrandb]

Hi Mel,

Thank you for your interest and help.

I just plugged one of the two Google Wifi ROuter into the network and it's running fine.

One more to go !

Will keep you posted.

Best,

Bertrand

[Jhonleanmel]

Hi Bertrandb,

Thanks for letting us know. Take your time, I'll be waiting for your update.

Best,
Mel

[Jake]

Hey Bertrandb,

I wanted to follow up with you, and see if you were able to get the last device working properly. Please let me know, as I want to ensure you are good to go.

Best regards,

Jake

[Jhonleanmel]

Hey Bertrandb,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Mel