Can’t connect to cloud nest router

[Matrix]

After I scan the code I get an error message saying can’t connect to cloud and try again later

[Jeff]

Hi Matrix,

Sorry about the issues you're experiencing with your router. I will be happy to help you out with this. I have some questions to help us get started on troubleshooting.

• Is this a new router you're setting up, or have you had this router working before?
• What device are you using for setup? Is it an iOS device or Android?
• Are you adding this to an existing network or is this a brand new mesh network setup?
• Do you use any VPN or web filtering services?
• Have you tried setting up using the printed code rather than the QR scan?

If you can give me any more info on what you're seeing, I'm sure we can get this worked out. I look forward to hearing from you.

Thanks,

Jeff

[Matrix · Accepted solution]

I have now resolved the issue. For anyone else who might see this and need help.

It was a change in ISP so had used before but with different ISP

I am using iOS

I had tried entering the code and QR scanning

The fix was: completely closed the Google Home app on my phone and opened again, ran through the setup steps and it worked. I had tried this several times before but it suddenly worked. 

[Jeff]

Hi Matrix,

I'm happy to see that you got this worked out. Sorry that it was such a tedious process. Also, thank you for letting us know what you did to get things working again, that always helps others with similar issues. Before I mark this as resolved, is there anything else you might need?

Thanks,

Jeff

[EdwardT]

Hi folks,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Edward

[EdwardT]

Hi folks,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward