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Can’t connect to google nest but wifi works

Cdelgato19
Community Member

I have ATT as my wifi provider.  I kept the wifi signal from ATT and also connected my H2D google nest wifi system to it.  I have a total of 5 best devices connected as my home is long in length.  For some reason my ring device and my Samsung tv can’t connect to google but can connect to ATT.  This started happening a week ago and I can’t figure out what the issue is.  Both devices simply say they can’t connect to the wifi.  I’ve tried many, many times so I know it’s not the password or distance from the nest device as both devices are within 10 feet of a nest pod.  Anyone else having this issue ?

4 REPLIES 4

Juzdu
Bronze
Bronze

Try setting up the guest network on your nest wifi with a new wifi name, then see if your devices can connect to that.  Let us know what happens with that.

EdwardT
Community Specialist
Community Specialist

Hi folks,

 

@Juzdu, thanks for the help!

 

@new_nest_user, how's it going with your Google Nest WiFi? Still need our help?

 

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi new_nest_user,

 

It's me again, I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

 

Thanks,

Edwaard

EdwardT
Community Specialist
Community Specialist

Hi new_nest_user,

 

Just checking in to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

 

Thanks,

Edward