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Can’t link my Roborock to WiFi

AliC
Community Member

Hi - I’m looking for help on connecting my Roborock vac to my iPhone App. I need to be on 2.4 not 5G but don’t know how to manage that. Any simple advice appreciated! 

7 REPLIES 7

RXShorty
Gold Product Expert
Gold Product Expert

Hi @AliC 

Which Roborock are you using?

I am currenly using a Roborock at home without any issues.

Please know that the Nest Wifi uses both 2.4GHz and 5GHz at the same time.
So 2.4GHz has the same SSID name as the 5GHz and should work just fine with your Roborock. 😊

AbigailF
Community Specialist
Community Specialist

Hey folks, 

Thanks for lending a hand, @RXShorty.
@AliC, I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Abi

AliC
Community Member

Hi @AbigailF @and @RXShorty - I managed to set my Telstra wifi to 2.4 and keep Nest as is and the Roborock has worked an absolute treat. Very happy! Thank you both for your help. 

AbigailF
Community Specialist
Community Specialist

Hi AliC,

It's great to hear that it's all working now. If you have any other questions or concerns, feel free to reply and we'll be happy to help you out.

Regards,
Abi

AbigailF
Community Specialist
Community Specialist

Hey AliC,

We’d like to check in again in case you have any further questions or concerns. Feel free to reply to this thread and we’ll help you out.

Best, 
Abi

AbigailF
Community Specialist
Community Specialist

Hello AliC,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Thanks, 
Abi

AliC
Community Member

Hi @RXShorty I’ve got the top of the range one and I can’t get it to connect to either Nest or standard wifi and my phone is defaulted to 5G. I was led to believe that it will only work on 2.4 rather than 5 so I’m unsure what to do.