10-15-2023 11:22 AM
I have disabled wifi on my TMobile device (Arcadian model), connected a factory reset Google Mesh puck to the back of the TMobile router and it just blinks blue. When I go to add the point in the Google Home app it says it should switch to blinking white before proceeding but just stays pulsing blue. I am not sure what to do next.
10-16-2023 02:14 AM
First step is do another factory reset by holding the button on the puck, just to be sure the reset worked as expected.
Btw you have the same name as one of my favourite guitarists, nice 🙂
10-18-2023 06:34 PM
Hi jamesschaffer,
That certainly isn’t the experience we want you to have, and we apologize for the delay. A few questions: are you using a modem/router combo from your Internet Service Provider (ISP)? Which Google/Nest router are we working with? What device are you using to set up your network (iOS or Android)? Do you have the Internet from your modem? Does the child point broadcast the setup Service Set IDentifier (SSID) or network name located at the bottom of the device?
You can do a sequential reboot of your entire network and see if that helps.
or
Please perform a 2-minute power cycle on your entire network to re-establish the connection on your connected devices. Here's how:
Also, you can give these steps a try:
You may skip any step that you’ve done already.
Let us know how it goes.
Thanks for helping, Ashepherdson!
Best,
Dan