12-23-2023 10:31 PM - edited 12-23-2023 10:33 PM
Hi
Setting up a 3 pack Nest Wifi system, 1 Router and 2 points.
I am able to set up the router and 1 of the points, but i am unable to get the 2nd point connected.
I am able to discover the point and connect to it, but then it keeps failing when attempting to join the WiFi Network.
Error message - "Something went wrong - Please ensure you are connected to the internet and try again"
I have attempted the following:
Any suggestions to help get this resolved please?
12-28-2023 02:41 PM - edited 12-28-2023 02:43 PM
One trick that might help: Turn off (pull the power) of the first point ("point 1") you managed to set up. Then set up the last point ("point 2"). If success, turn point 1 back on, and both points should be connected.
Below is my usual reply with more tips.
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Here is some general advice if you're having problems with adding additional units to the network.
The general set up guidance walk you through how to add additional units:
• https://support.google.com/googlenest/answer/9548301?hl=en
If you're using an iOS or iPadOS device for the setup, see the following:
• https://support.google.com/googlenest/answer/12961504?hl=en
Make sure "HTTP Proxy" is set to "none".
• https://www.expressvpn.com/support/troubleshooting/disable-proxy-safari
And make sure "Private IP Address" (Mac randomization) is disabled.
• https://support.apple.com/en-us/guide/security/secb9cb3140c/web
• https://support.apple.com/en-us/HT211227
For whatever device you use for setup (iOS, iPadOS or Android), make sure any VPN are disabled, and that Wi-Fi and Bluetooth are enabled. Also make sure to use the latest version of the Google Home app.
Some other tips that can help:
• Tro to restart all working Nest Wifi units by using the "Restart entire network" inside the Google Home app -> Wi-Fi (icon) -> Network settings -> Restart entire network. Then try to set up the additional unit.
• Place the unit you're trying to add close to the primary unit during the setup process. When setup is done and unit has updated itself and rebooted, unplug its' power and move it where you want it.
• Power off all other units but the primary/main/master unit. Try to set up the additional unit. If success, let it update and reboot before powering on all the other units. All units should now come back online.
• If the additional unit also has ethernet ports, try to connect its' WAN port to the primary/main/master unit's LAN port with an ethernet cable during setup.
• IPv6 has caused trouble in the past when adding additional units. Try to disable IPv6 in the Google Home app -> WiFi (icon) -> Network settings -> Advanced networking. Keep it disabled until unit is added. Enable IPv6 again if you need it.
• If the unit you're trying to add isn't brand new, make sure it's factory reset ( https://support.google.com/googlenest/answer/6246619?hl=en ) and ready for setup.
• Try the setup process from a different iOS, iPadOS or Android unit. Make sure to use the same Google account inside the Google Home app.
• Make sure not to run double NAT, as it can cause strange problems and performance degradation ( https://dongknows.com/double-nat-vs-single-nat/ ). Disable the routing functionality, DHCP, firewall and Wi-Fi in any equipment in front of the first/main/master Nest Wifi unit.
• Don't mix the new Nest Wifi Pro with older Google Wifi and Nest Wifi, as it's not backwards compatible.
Be aware that Nest Wifi units are made for different countries/regions in order to comply with Wi-Fi regulations (frequencies, channels and signal strength). Mixing units made for different regions are not supported. The Google Home app should warn you if that's the case, but it doesn't always do that.
12-29-2023 04:34 AM
Thanks for the reply, have tried the above but I have the same error.
12-29-2023 12:27 PM
Hi folks,
Thanks for the help here, olavrb.
ClintonGov, thanks for posting. Since the steps didn't work on your end, we'd be happy to take a look into this for you. Please fill out this Contact us form with all the needed information, then let me know once done.
Regards,
Juni
01-02-2024 01:19 AM
Hi Juni, I've submitted the form.
Thanks
Clinton
01-02-2024 10:56 AM
Hey ClintonGov,
We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there for updates.
Cheeers,
Dan