Cannot change WAN to PPPOE on Nest Router

[ios32]

ISP reguires me to switch from WAN setting DHCP to PPPOE, I follow all instructions, even Google Support had me reset to factory settings.  PPPoE is still greyed out in "Advanced networking".."WAN connection"..."PPPoE" does not matter if I disconnect the router or not will not allow me to go into PPPoE.  Google support does not have the answer as they keeping giving me advice that does not work.  I have spent many hours on the phone with support!  Is it because I have an Iphone (IOS) that supports the home app?

Can anyone help, this is ridiculous! 

Thank you.

[MplsCustomer]

@ios32 

This thread says that if you have VPN, you need to turn it off:

https://www.googlenestcommunity.com/t5/Nest-Wifi/Nest-Wifi-Router-Problem-Connecting-error/m-p/19629...

[ios32]

No vpn

[Jhonleanmel]

Hi everyone,

@Malik_Shaffi, I'm glad that your issue has been fixed.

@MplsCustomer thanks for the helpful response.

@ios32, chiming in to ensure everything is good here. Have you had the chance to try the suggestion above? If yes, how is it?

Best,
Mel

[Jhonleanmel]

Hey folks,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,
Mel

[Jhonleanmel]

Hey there,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,

Mel

[Malik_Shaffi]

I totally agreed with you my problem is solved completely. Thankyou so much. Have a nice day to all… 

https://www.googlenestcommunity.com/t5/Nest-Wifi/Cannot-tarde-change-WAN-to-PPPOE-on-Nest-Router/td-p/235834