04-12-2022 07:59 AM
I am not able to set up the Genie AladdinConnect smart device with Nest WiFi due to only one SSID for both 2.4 and 5G. The device will not see the network. How can i get around this?
04-12-2022 03:05 PM
See previous threads about this, for instance:
04-13-2022 06:45 AM
So the answer is to but another access point. That's a great solution. I should have bought another mesh system other than google.
04-13-2022 09:45 AM - edited 04-13-2022 09:46 AM
That. Or ask IoT device manufacturer to push an update to make it work. Or buy IoT devices that supports one SSID with both 2.4ghz and 5ghz.
04-13-2022 09:49 AM
LOL, i already own the devices. Not buying anything else because google sucks. Have a nice day.
04-20-2022 02:46 PM
Hey, ChrisPass.
Is the network entirely invisible to the smart device you're trying to connect, or is it visible but unable to connect? Let me know if you can at least see the network with the device, even if it won't connect.
Thanks.
04-25-2022 12:54 PM
Hi, ChrisPass.
I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.
Thanks.
04-25-2022 01:32 PM
I saw it and when I tried to reply, I received a non-deliverable.. The device does not see the network at all. Assuming it has to do with only broadcasting one SSID for both 2.4 and 5G.
04-25-2022 02:56 PM
Hey, ChrisPass.
You're correct in that it's a single SSID for both the 2.4GHz and 5GHz bands. Some devices don't handle that setup well, but as it's becoming more common, I'm hoping to see updated firmware for devices that don't do it smoothly now. It might be worth contacting the device manufacturer to see if they have any plans on updating their hardware to allow for more compatibility.
Thanks.
05-03-2022 12:57 PM
Hi, ChrisPass.
I'm just checking in to see if that made sense and if you had any other questions. Let me know.
Thanks.
05-09-2022 02:43 PM
Hi, everyone.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.
05-10-2022 03:27 PM
Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks