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Cannot connect Genie AladdinConnect samrt device

ChrisPass
Community Member

I am not able to set up the Genie AladdinConnect smart device with Nest WiFi due to only one SSID for both 2.4 and 5G.  The device will not see the network.  How can i get around this?

11 REPLIES 11

olavrb
Platinum Product Expert
Platinum Product Expert

See previous threads about this, for instance:


I don't work for Google.

ChrisPass
Community Member

So the answer is to but another access point.  That's a great solution.  I should have bought another mesh system other than google.

olavrb
Platinum Product Expert
Platinum Product Expert

That. Or ask IoT device manufacturer to push an update to make it work. Or buy IoT devices that supports one SSID with both 2.4ghz and 5ghz.


I don't work for Google.

ChrisPass
Community Member

LOL, i already own the devices.  Not buying anything else because google sucks.  Have a nice day.

Jeff
Community Specialist
Community Specialist

Hey, ChrisPass.

Is the network entirely invisible to the smart device you're trying to connect, or is it visible but unable to connect? Let me know if you can at least see the network with the device, even if it won't connect.

Thanks.

Jeff
Community Specialist
Community Specialist

Hi, ChrisPass.
I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.
Thanks.

ChrisPass
Community Member

I saw it and when I tried to reply, I received a non-deliverable..  The device does not see the network at all.  Assuming it has to do with only broadcasting one SSID for both 2.4 and 5G.

Jeff
Community Specialist
Community Specialist

Hey, ChrisPass.

You're correct in that it's a single SSID for both the 2.4GHz and 5GHz bands. Some devices don't handle that setup well, but as it's becoming more common, I'm hoping to see updated firmware for devices that don't do it smoothly now. It might be worth contacting the device manufacturer to see if they have any plans on updating their hardware to allow for more compatibility.

Thanks.

Jeff
Community Specialist
Community Specialist

Hi, ChrisPass.

I'm just checking in to see if that made sense and if you had any other questions. Let me know.

Thanks.

Jeff
Community Specialist
Community Specialist

Hi, everyone.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.

Jeff
Community Specialist
Community Specialist

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks