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Cannot connect Nest WiFi point to Google Wifi

peppep55
Community Member

I have an existing Google Wifi connected to a fiber powered router using cable, works very well.

 

Now I have purchased a Nest WiFi Point as they should be compatible. It is found by my network using my Google Home app on my android phone. I can start setting it up, and it goes from "Creating WiFi mesh" to " Adding WiFi point to your WiFi network".

However it runs there for some time, and then says "Something went wrong.. "

What should I do, any settings on the Google Wifi? I have it in bridge mode.

 

A

4 REPLIES 4

MichaelP
Diamond Product Expert
Diamond Product Expert

Hello @peppep55 

If you have the existing Google WiFi unit in bridge mode, it cannot support adding mesh units (Google WiFi, Nest WiFi Point, or Nest WiFi Router). Here is more information on the details: https://support.google.com/googlenest/answer/6240987?hl=en 

Jeff
Community Specialist
Community Specialist

Hi, peppep55.
I just wanted to jump in real fast to see if you saw MichaelP's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.
Thanks,
- Jeff

Jeff
Community Specialist
Community Specialist

Hi again, peppep55.

I'm just checking in once more to see if you still needed some input on this.

Thanks,

- Jeff

Jeff
Community Specialist
Community Specialist

Hi, everyone.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks,
- Jeff