01-02-2022 06:25 PM
A Google wifi point that is on my Google Home App was destroyed by my housekeeper on accident.
Since it requires a "factory reset" to remove from the app, which is now impossible, I cannot remove it from the app.
This is either a terrible design flaw, or I'm missing something. Any input or advice would be appreciated!
01-03-2022 06:18 AM
Hello @JohnX
You should be able to remove the now-dead Google WiFi unit from your network through the Google Home app by doing a factory reset from within the Google Home app. Here is a link to instructions for doing that: https://support.google.com/googlenest/answer/6246619?hl=en
Don't reset the router and points, just follow the instructions to factory reset one point. That will remove it from your network without having to use the manual factory reset button.
01-03-2022 11:28 AM
Hello and thank you for this answer. However, it does not let me factory reset that point as it cannot "connect" to the broken device.
01-03-2022 11:34 AM
Sorry – I can't test that here myself, but this was the way to solve this problem in the older Google WiFi app. If it doesn't still work in the Google Home app, you may need to factory reset the whole network (unfortunately).
01-11-2022 01:49 PM
Hi, JohnX.
I just wanted to jump in real fast to see if you tried the factory reset on your devices to see if that cleared things up. If you have and are still having issues, please let me know and we can continue to look at options.
Thanks.
01-14-2022 10:22 AM
Hi, JohnX.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.
01-17-2022 09:27 AM
Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks