Cant See Wifi Router on Home

[Makushr1]

Hi,

just moved into a house, it came with Nest wifi.  It has a Nest Wifi Router and a Nest Wifi Point. In Google Home, I can only see the Nest Wifi Point and have tried a few times to add the Router, but no luck. 
I’d like to change the Wifi name and password, but I believe I need to add the Router to do so. Any thoughts?

[olavrb · Accepted solution]

Nest Wifi is tied to the Google account that set it up initially. If you are supposed to be able to manage it, either get that person to add your Google account to his/ her Google Home home ( https://support.google.com/googlenest/answer/9155535?hl=en ), or factory reset all pucks using the physical button ( https://support.google.com/googlenest/answer/6246619?hl=en ), then set them up from scratch ( https://support.google.com/googlenest/answer/9548301?hl=en ).

[Makushr1]

Thanks. I had to reset the router. Works great, thank you

[Jeff]

Hi Makushr1,

I just wanted to jump in real fast to see if you saw olavrb's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.

Thanks,
Jeff

[Dan_A]

Hi folks,

I wanted to follow up and see if you are still in need of any help. Have you had the chance to try the suggestion above? If yes, how is it?

Thanks,

Dan

[Dan_A]

Hey there,

Awesome! Thanks for keeping me in the loop and glad to hear that it's working now. In the meantime, do you still have other questions and concerns?

Best,

Dan

[Makushr1]

Not now, thank you

[Jhonleanmel]

Hi Makushr1,

As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread now. Feel free to create a new one if you have more questions or have other concerns in the future.

Cheers,
Mel