‏Cant connect google wifi after format

[Osama211]

‏Cant connect google wifi after format

‏i have 3 google wifi long time and when i format and try with bad app google home ! and i try but still have problem o try with many phone ios and android but same problem
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‏Please include this reference number #150098480 in your feedback. This will help us track the issue and provide you with updates.

Can you see your Google Wifi devices in the Google Home app, ?

no can't see because already factory

What steps did you use to perform the factory reset? I want to make sure you did it correctly ?

I do factory from device Google wifi

this my old reference
reference number #150098480 in My feedback

[Osama211]

‎‏Today a new update google home is available in iOS with the but the same problem still exists
‎‏ version 3.32

please fix this problem 

[virnab]

Hi Osama211,

Thanks for reaching out to our community.

I understand that you're having trouble connecting your 3 Google WiFi devices in the Google Home app after a factory reset. I appreciate you letting us know the troubleshooting efforts you have tried to reconnect your Google WiFi devices and referring to your case number; this information is very helpful to provide you with better assistance. No worries, help is here.

Before I start further troubleshooting, let me ask you a few questions:

• Do the Google WiFi devices broadcast the setup Service Set Identifier (SSID) or network name located at the bottom of the device?
• Did you try to set up the points wirelessly or through a wired connection?
• What's the color of the lights on the Google WiFi devices?
• Where is your router located?
• How far from the router are your Google WiFi devices when you try to connect them?
• Do you have any switches in your network setup?

Please keep me posted.

Best regards,

Virna

[Osama211]

this my old reference
reference number #150098480 in My feedback

[virnab]

Hi Osama211,

Thanks for the speedy reply! Could you please confirm the information I requested in my previous message? I've looked into the case you reported, and this information will help me continue assisting you. 

I look forward to hearing from you.

Best regards,

Virna

[Osama211]

Update google home is available in iOS with the but the same problem still exists
‎‏ version 3.32

Why is there no attention to this problem, just ignoring it?! Why is there no technical team capable of responding or solving the problem? Where is the technical support? Or are they asleep?!

[virnab]

Hi Osama211,

Thank you for your prompt response and for sharing the information I requested. This gives me a clearer picture of why you're unable to connect your 3 Google WiFi devices in the Google Home app after the factory reset. I'm glad to continue helping you.

The team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

Please keep me posted.

Best regards,

Virna

[Osama211]

I do now 

done ✅ I will wait someone help me 

[virnab]

Hi Osama211,

We've received your form and appreciate the details you provided. Please keep an eye on your email, as someone from my team will contact you shortly to help. If you have any questions or concerns in the future, feel free to reply to this post.

Regards, 

Virna

[Osama211]

 

1 - Yes
2 - yes Wireless and also wired
3 - Blue flashing
4 - At home
5 - Adhesive
6 - No