Change Nest Wifi Password Not in Settings

[L_H_T]

On the home app, there is no selection for WiFi either on the main screen or in any of the settings screens. I signed out of the google account used during setup, but it did not work. How do I change my current password?

[MplsCustomer]

@L_H_T 

That should only happen if you do NOT have any Google Wi-Fi devices, or if you never migrated your old Google Wi-Fi app to the Google Home app in the last couple of years (https://support.google.com/googlenest/answer/9547597).

You could try contacting Support using the link and instructions in this post:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quo...

[Alex_S]

Hi there,
 

Were you able to get in contact with our Support team? If not, let’s further look into this. Try to uninstall and reinstall the Google Home app. Then, check how to Change Wi-Fi password. Let me know how it goes.
 

Thanks for the help here, MpIsCustomer!

Best,
Alex

[L_H_T]

Hello.

I uninstalled and reinstalled the app again, but the option to check how to change password was not an option. I see something now that says Bedroom wifi, the wheel gear at the top right, and three buttons at the top right. When I clicked on the wheel gear, it is a blank white screen. When I clicked on the three buttons, I see help, feedback, and cancel.

Note that I have do another internet/wifi provider (not Google). The Google Nest came with the ADT camera doorbell and was installed by the tech.

Thanks

[MplsCustomer]

@L_H_T 

What equipment do you have? Your post says "Nest Wifi", so I thought you had Google Wi-Fi routers and were somehow missing the Wi-Fi option in the Google Home app. But you just indicated you have another internet provider than Google, and you have a "Google Nest" that came with your doorbell, so I am guessing that you have a Nest Max and a 2nd gen Google Nest Doorbell.

If that's so, you should know that, unfortunately, Google Nest does not have any options for updating Wi-Fi settings on its Google Nest devices (except on certain OLDER Google Nest cameras). Instead, to update a device's Wi-Fi settings, you generally need to remove the device from the Google Home app while it is still on the old Wi-Fi network, do a factory reset, and then reinstall the device on the new Wi-Fi network.

This is Google Nest's Help topic:

https://support.google.com/googlenest/answer/10165378

There are enough challenges in the process that Google Nest even says: "The simplest fix for most Nest products is to update your home network so that the network name (SSID) and password are the same as before. This will usually work even if you've purchased a new Wi-Fi router as long as the manufacturer settings are the same."

https://support.google.com/googlenest/answer/9223711

[Dan_A]

Hey there L_H_T,

I'm chiming in to ensure you've got the answer you're looking for. Feel free to let us know if you have more questions about this.

Thanks for the help Alex_S and MplsCustomer!

Kind regards,

Dan