Connection failed during setup

[SandraD]

Hi all,

Am trying to setup Google Nest Wifi with my Virgin Hub 3 router,

I follow all onscreen instructions, scan the QR code and then it asks me to connect to the setup wifi. It then tries for about two mins and then says Connection Fails. Any ideas? I've tried resetting, I've tried swopping wires out.

I can't think what's wrong!

[olavrb]

Make sure you have no VPN enabled/ connected; not any 3rd party product, nor the "Apple iCloud Private Relay" ( https://support.apple.com/en-us/HT212614 ).

Make sure the Google Home app has permissions to "local network access" ( https://support.google.com/chromecast/answer/7172427?hl=en ).

[Jeff]

Hi SandraD,

I just wanted to jump in real fast to see if you saw olavrb's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.

Thanks,
Jeff

[Satnightlive]

I am having the same issue. I have checked for VON and iCloud Private relay and they are all disabled. I have gone into my Google home settings and ensured my local network was turned on. I have gone through the troubleshooting provided by the google home app multiple times to no avail. I have even taken the device back to the store and swapped it for a new one. 

[Jeff]

Hi Satnightlive,

Sorry to hear you're seeing a similar issue. I'm sure that's frustrating, especially after swapping out a device. Out of curiosity, do you have access to a secondary device you could use to try setup? If you're using your mobile phone, do you have a tablet or a backup phone you could use? If so, try giving that a try and see if it helps. If you don't have access to another device, please let me know and we can look at more options.

Thanks,

Jeff

[Jeff]

Hi Satnightlive,

I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.

Thanks,
Jeff

[Jeff]

Hi everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Jeff