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Continued presence of grayed out devices in wifi

dcrutherford
Community Member

Previously, someone asked how to remove items from the list of devices in Google Home wifi.  The response was that they would naturally disappear in around 30 days.  I have grayed out offline devices that left my home over a year ago.  I love the integration of wifi into my Google home, but the lack of management control that is common in home wifi products is making me look elsewhere.  Is the product being upgraded?

1 Recommended Answer

Jeff
Community Specialist
Community Specialist

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks

View Recommended Answer in original post

4 REPLIES 4

Jeff
Community Specialist
Community Specialist

Hi, dcrutherford.

Sorry for the issues you're having with the device list. I know it can be frustrating to see those devices on the list that are no longer being used. Typically these devices do disappear over time, usually around 30 days. At times we see some devices stay in the list, however. If a device connects even momentarily, it will reset the time needed for it to disappear, but other devices are staying put and we're still looking for a reason why that's happening. Currently there's not a way to manually edit the list, so until we can come up with a solution for the devices that won't drop off, they'll remain in place for now.

I'm sorry it's been a frustrating wait for a fix. I'll update things here when I hear more about a solution.

Thanks.

Jeff
Community Specialist
Community Specialist

Hi, dcrutherford.
I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.
Thanks.

Jeff
Community Specialist
Community Specialist

Hi, everyone.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.

Jeff
Community Specialist
Community Specialist

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks