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Delete router nest whiteout conexión from my network

Chleng
Community Member

One of my router nest is not connected and it’s impossible delete them from my google home WiFi configuration I have a new router but the old still on my WiFi settings 

1 REPLY 1

ovidioj
Community Specialist
Community Specialist

Hello @Chleng,

 

Thanks for posting in the community.

I understand the frustration of being unable to delete a disconnected Nest WiFi point from the Google Home app. I appreciate your effort. Here are some steps you can try:

  • Create a New Home Structure: In the Google Home app, create a new home structure and see if the disconnected device appears. You can check how to create one on this link: Create or delete a home.
  • Reinstall the Google Home App: Uninstall and reinstall the Google Home app on your device.
  • Try a Different Device: If possible, try accessing the Google Home app from another device to see if the disconnected device appears.

I appreciate your patience. Please let me know how it goes. Thank you. 

 

Regards, 
Jorge