Nest Pink AC2200 can't connect to Nest Router

[RICC]

Getting back to original post, when I bought the system it came with the router and the AC2200 add on. The AC2200 never had a QR code nor does it have numbers on the pink base. It was not connecting to the main Nest router so I did a factory reset not realizing I would have to have a QR code for the AC2200 and now I can't get it to connect. Do I have to do a complete reset on both devices because there is a QR code on the main router, will that then connect the main router and the AC2200?

[aperezdeleon]

Hello RICC,

Thanks for reaching out to our community.

It's certainly frustrating when you can't set up your Nest WiFi devices. Let's see what we can do.

To set up your Nest WiFi point, you'll need to use its unique QR code or setup code. Resetting your main router won't automatically set it up. Make sure you're looking for the correct number below the G logo on the device's base. If you can't find it, I suggest filling out this form. My team will contact you directly via email to gather more information and determine the best course of action.

Please let me know when you've submitted the form. I'll keep an eye out for your response so we can contact you as soon as possible.

Regards,
Angel.