Device keeps losing connection

[JamieLaducer]

Within the last day everything wired or wireless keeps losing connection 

[MplsCustomer]

@JamieLaducer 

If you want to contact Support, you can use the link and instructions below:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quo...

If you want other customers in this forum to provide suggestions, you'll probably need to provide some specific information on what's going on.

[LovelyM]

Hello everyone,

Thanks for trying to help, @MplsCustomer.

@JamieLaducer, thanks for reaching out and I'm sorry for this experience. I wanted to check if you are still encountering issues. If you are, please perform a 2-minute power cycle on your entire network. Here's the guide:

1. Disconnect the power from the modem.
2. Disconnect the Ethernet cable and power cord from the parent point.
3. Disconnect the power cord from the child points.
4. Leave everything unplugged for 2 minutes.
5. Connect the power cord to the modem, then to your router and points.

Let me know how it goes. 

Cheers, 
Lovely

[LovelyM]

Hi JamieLaducer,

Have you tried the troubleshooting steps that I suggested above? Let me know if that did the trick or not, so we can try something else. 

Sincerely,
Lovely