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Internet connection issues

DOCga
Community Member

I cannot get my Google home Wi-Fi to access the internet. I have restarted the modem and still no luck.

3 REPLIES 3

David_K
Platinum Product Expert
Platinum Product Expert

Welcome to the Google Nest community! Google has a great article to help you troubleshoot this:
Fix your Google Nest Wifi or Google Wifi network - Google Nest Help

It's probably also worth contacting your internet service provider to check if there's any issues or outages in your area.

LovelyM
Community Specialist
Community Specialist

Hello everyone,

@David_K, I appreciate your assistance. 

@DOCga, thanks for reaching out. Have you ever tried the troubleshooting steps that David_K suggested above? Let me know if that helped with your issue or not, so we can try something else. 

Cheers, 
Lovely

LovelyM
Community Specialist
Community Specialist

Hi DOCga,

I know it has been a while, but I want to ensure that everything is covered on your end. Please inform me if you still need a helping hand.

Sincerely,
Lovely