Devices Losing Connection Constantly

[Mover86]

Just set up our nest mesh wifi a few days ago. We have great connectivity and our iPhones are finally working on our wifi (previously were not due to signal issues).

However, multiple times a day our smart TVs and roku devices will say they have no connectivity to the wifi. The wifi connection is there, still works on our phones and computers, but will not connect on the TVs/Rokus. Unplugging/restarting the devices do not fix the issue, we have to reset the modem every single time to get them to reconnect. This is annoying as my husband works from home and heavily relies on consistent internet. Any suggestions on why this is happening and possible solutions? 

[Seattle]

I too today have had to reset the modem/router 5/6 times and it only holds about 2hrs then drops. Super annoying and had to drive into work mid day. Ugh feels like a software/firmware issue. Maybe due to new device launch this week?

[Mover86]

I spoke with customer service yesterday and they kept saying it looked like a “connectivity issue.” Yeah, duh. Anyway, she asked if I was using special characters or spaces in the wifi password and we were using a special character. She suggested changing the password to see if that helped. Something about special characters not being recognized when scanning or something. Anyway, I changed the password and so far so good, but it’s too soon to tell if that was the issue. 

[Jeff]

Hi Mover86,

I appreciate you sharing the tip about the special characters. I'm glad you're seeing improvement after that change. 

For others having issues still, go ahead and check both your SSIDs (network name) and network passwords. Remove those special characters and see if that clears up your problems. Some devices don't know how to handle the special characters and it can cause unexpected issues. Give that a go and if you're still having issues, just let us know here.

Thanks,

Jeff

[Jeff]

Hey all,

I just wanted to touch base to see if you all tried Move86's suggestion and to see if you saw improvement through that. Let me know if you're still seeing issues.

Thanks,

Jeff

[Mover86]

Update: we haven’t had any issues with the connection dropping since changing the password. This seems to be the fix I needed. 

[Jhonleanmel]

Hey folks, 
 

@Jeff, thanks for the help.

@Mover86, awesome — It looks like we can consider this one complete, so I will lock the thread shortly unless I can help out with anything else. 

Best, 
Mel