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Dont connect chromecast with google wifi 1 gen..

Rafaelgpinheiro
Community Member

Hi,

I dont connect my chromecast ultra on my Google wifi 1gen...

Can you help me?

Att.

5 REPLIES 5

olavrb
Platinum Product Expert
Platinum Product Expert

Try to factory reset the Chromecast:

Then connect it to Wi-Fi using the Google Home app:


I don't work for Google.

Hi,

I did it...

Dont  work...

 

Hey there,

 

Thanks for the help here, olavrb.

 

 

Rafaelgpinheiro, I'm sorry to hear that you're still experiencing the same issue with your Chromecast (1st gen). Let's check this further. 

 

A few questions: what's the LED status on your Chromecast? Are you getting any messages when connecting it to the network? Is this an initial set up or working previously on your network? Try to manually connect to the Chromecast SSID. Here's how: Go to the phone settings > Open Wi-Fi and connect to the Chromecast SSID (Example: Chromecast1234, Living Room TV, Bedroom TV, etc.) > Go to the Google Home app and try to set it up again.

 

Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hello Rafaelgpinheiro,

 

It's me again. I want to make sure you're all good — how did the step go?


Regards,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hi there,

 

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.


Thanks,

Jennifer