Hello Jspegues,
Thank you so much for posting in this community. I’m sorry to hear that your Nest Doorbell keeps going offline. Don’t worry; I’m willing to help you.
I'd appreciate your help answering the following questions to gather further details and determine an optimal resolution.
- What model of Nest Doorbell do you have? For your reference on how to identify the model, check out this article: Technical specs for Nest cameras and doorbells.
- When did the issue start?
- Are you getting any error messages?
- How far is the Doorbell from the router?
- Do you have other Nest devices in the house?
- Are there other devices connected to the same Wi-Fi where the Nest Doorbell is connected?
- Have you performed any troubleshooting steps so far?
- What Wi-Fi frequency band do you try to connect to (2.4 GHz or 5 GHz)?
- Have you made any recent network changes, such as getting a new router or moving to a new location?
If there's anything else you think might be relevant, please don't hesitate to share.
Regards,
Daniel
