Download speed on Google Pro always show around 50mbps

[Ben10]

Good day,

I have a 1GB fibre line. Doing speedtests on Google home, the download speed stays at around 50mbps. My isp is Afrihost / Vumatel 

Can anyone perhaps help me to reflect the correct download speed on my google home

Thank you

Ben

[DJSubterrain]

I've noticed the same, I just got the Nest Wi-Fi Pro 3 pack and, after setting up, I did a speed test using the Home app, the download speed was just over 240Mbit, if I do a test using either the nPerf app or site it's around what I should be getting (900Mbit down/110Mbit up).

No idea why the Google test results are so bad but it could be detrimental to users' opinion of the devices. So it's something that should be looked at.

I would suggest using nPerf for your speed test, there's an app for Windows and Android/iOS, the results for me have always been more akin to what my connection should be capable of than, for example, Ookla. The app (on both platforms) will test your speeds, common site performance and video streaming performance.

[AndersC]

Hi @Ben10,

Thank you for posting in the community. I'm sorry to hear you're experiencing slower download speeds than what you're paying for with your Google Nest Wifi Pro device(s). I'm happy to assist you.

In order to determine the reason why this is happening, please provide the information requested below:

• How often does this issue occur? Does this happen continuously or intermittently?

• Were there any recent changes in your network setup?
• How many devices actively use the internet at once?
• Please confirm whether the modem from your Internet Service Provider functions solely as a modem, or as a modem and router combo.

Please keep me posted. I'll be waiting for your response.

Regards,

Anders

[Ben10]

Good day Anders,

Thank you for your email and assistance. 

Many thanks

Continuously,  from day 1 when I bought it. I have 5 points

I used to be with ISP Axxess, with the same problem. They then asked me to change the wan settings on my Google pro WiFi from DCHP to PPPoE. After that i got the full download speed, for a month. Unfortunately i canceled with them and went to Afrihost. With them I can't change the settings and is still on DCHP for the last 6 months

About 36, of which is mostly home Automation devices

Solely as a modem

[AndersC]

Hi @Ben10,

Thank you for replying and for the information.

Since you mentioned a change of ISP, could you please confirm whether you removed your Google Wi-Fi devices, reset them from the app, and also used the reset button as described in the article "Factory reset your Wifi device?" If you have done so, let's try troubleshooting your devices by following the steps below:

1. Remove any spaces or special characters from the SSID or password, if there's any. The SSID and password are both case-sensitive, and if there are special characters or spaces, it might cause connection issues.

2. Run a mesh test to check the connection of their points.

3. Run a 5 minute power cycle: 

• Disconnect the modem from its power source.

• Unplug the Ethernet cable and power cord from the router.
• Remove the power cord from the points.
• Leave everything unplugged for 5 minutes.
• Start a timer to track.
• Check the make and model of the modem, and make sure there isn't a backup battery. If there’s a backup battery, remove the battery, otherwise it won't perform a power cycle.
• Connect the power cable to the modem and allow the modem to fully turn on before proceeding.​ This process can take up to a minute. All light indicators should be solid colors.
• Connect the Ethernet cable, then the power cable, to the router. Wait until the modem is fully back online.
• Connect the power cable to the points.

4. Make sure to double-check the model to verify if it's a modem, modem and router combo, or router.

5. Change the password on Google Wifi's network.

Please keep me posted. I'll look forward to your response.

Regards,

Anders

[Ben10]

Good day Anders,

I haven't remove my Google devices and didn't do a reset.

Shall I do the reset function first?

Many thanks 

Ben

[AndersC]

Hi @Ben10,

Thank you for informing me that you have not removed your devices. If you did not remove your devices after changing your ISP, please follow the steps below:

1. Factory reset your devices with the Google Home app.
2. Factory reset your router and points.
   • Depending on the model of your devices, you will need to factory reset them using the reset button as described in the article Factory reset your Wifi device.
3. Set up your Wifi devices.
   • You can learn how to set up your Wifi devices as indicated in the article Set up Nest Wifi Pro or Nest Wifi.

Let me know how it goes.

Regards,

Anders

[Ben10]

Hi Anders,

Thank you for confirming.

I will revert back

[Ben10]

Hi Anders,

I have factory reset all 5 my points and added it again.

Unfortunately the same result around 50mbps download speed

Regards

Ben

[AndersC]

Hi @Ben10,

Thank you for confirming that you followed the troubleshooting steps. I'm sorry to hear you're still experiencing the same inconvenience.

Please confirm if the internet speed is the same when a laptop or supported device is connected directly to the modem via Ethernet cable.

In the meantime, please follow the steps below to change the DNS in order to continue troubleshooting:

• Open the Home app.
• Tap Favorites.
• Tap Wifi > Network Settings > Advanced Networking.
• Tap DNS.
• Select Custom, then enter "8.8.8.8" and "8.8.4.4."
• Tap Save.

These are the primary Google DNS servers that have been tested and confirmed to be quick and reliable nationwide.

Please keep me posted.

Regards,

Anders

[Ben10]

Hi Anders, the modem gives me 934, the the google nest pro WiF gave me 937, the other points was a bit lower

I have changes the DNS setting, unfortunately the download speed isstill around 50

Thank you foryour efforts to help me

Ben

[WillHolmes]

Can I ask what speeds you are getting when you test from a device on the network?  If you connect your phone to the WiFi and go to fast.com what speeds are you getting download?

[AndersC]

Hi @Ben10,

I appreciate you following all the troubleshooting steps provided to resolve your inconvenience.

The team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.
To help us assist you better, please include the link to your Community thread and your Community username.
Don't hesitate to reach out if you need help or have more questions in the future.

Regards,

Anders

[Ben10]

Hi Anders,

I have completed the form

Thank you

Ben

[WillHolmes]

Honestly, there is a bug, I was getting the same issue, PPPoE reading 200Mbps, I put a smart switch in between my Google WiFi and the ONT and now it is showing the correct speeds.  There is a bug relating to speed tests with the Google WiFi in PPPoE mode.

[WillHolmes]

There appears to be a bug with the Home App at present, misreporting test results.

I get 200Mbs if I test in the Google Home App, testing on the network, further away from the ONT I get 1Gbs.

This is a PPPoE issue and Google really need to fix.