11-04-2022 05:02 PM
I'm getting inconsistent errors in chrome on my two windows laptops (work security) on the new network, some web pages load slowly, and others simply error out to ERR_CONNECTION_RESET.
I've changed the DNS service to both google and Cloudflare (ip4 and ip6) at both the computer and network levels, but am getting intermittent issues ERR_CONNECTION_RESET.
I followed these instructions to clear the way on my ATT 1gig (BGW210-700) connection: https://www.googlenestcommunity.com/t5/Nest-Wifi/CHANGED-SUBJECT-Successfully-set-up-WiFi-Pro-with-A...
also getting very inconsistent speed tests from the device (800down, 50 up) where the att device shows 800+ up and down.
now the device speed test doesnt even work.
ideas?
11-05-2022 08:44 AM - edited 11-05-2022 08:46 AM
The issue is likely the DNS settings. You are using two different DNS servers. Plus, Cloudflare DNS is not compatible with other devices in every case. Change the setting for BOTH IPv4 and IPv6 to the Google DNS settings only using the below. You can change your computer to "automatic" unless you use it outside your home network.
11-05-2022 12:44 PM
Seems to be a known issue with nest pro right now massive ping spikes and loss of connectivity. Sadly nothing we can do but wait till enough people return their crap hardware.. I'm about to
11-08-2022 12:56 PM
Hey there,
Thanks for the help, @PatrickP_Viking.
@bobacct, are you using a modem/router combo from your Internet Service Provider (ISP)? How many devices are dropping from the network? Also, do you have any paused devices?
Give these steps a try:
Let us know how it goes.
Best,
Mel
11-08-2022 03:59 PM
ok. i factory reset my att device and the nest wifi pro, set up the wifi pro per the app instructions (still inconsistent internet website resolutions) then followed the instructions here to run passthrough:
My connections are all wired backhaul, and i've been experiencing isses on both wired and wireless connections.
there are no special characters in network name or password.
IPv6 is turned off.
DNS has been configured for googles (8.8.8.8, 8.8.4.4).
i have sacrificed the goat in the pentagram and called the corners.
things APPEAR to be better.
now we wait and see.
11-09-2022 08:21 AM
still having pages drop or reset. and now my nest hub max nestcam wont complete setup. fun times.
11-09-2022 10:57 AM
Hi bobacct,
I'm sorry to hear that you're still having an issue with your Google Nest Wifi. We'd like to take a deeper look into this — could you fill out this form and let us know once you're done?
Thanks,
Mel
11-02-2022 12:22 PM - edited 11-02-2022 12:22 PM
If you're getting lots of DNS issues like "err_connection_closed" or extremely long loading times when trying to use chrome or other browsers after upgrading to Nest WiFi Pro, try setting the router's DNS services to a manual like Cloudflare's 1.1.1.1 for both ipv4 and ipv6 (https://1.1.1.1/). it took me a couple of days of poking around to figure it out. It's likely a combination of the new router DNS services and my work laptop's security settings, but after setting each network adapter on computers and the router and flushing the DNS settings, it seems to be working much better.
None of the IOS devices or MacOS devices on the network experienced this,
11-02-2022 08:06 PM
Three things to add regarding setting a custom DNS server:
11-03-2022 08:18 AM
gotcha, thanks!
11-06-2022 09:19 AM
Hey folks,
We appreciate your help here, @PatrickP_Viking.
@bobacct, I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.
Thanks,
Mel
11-09-2022 10:17 AM
Hey there,
Checking back in should you still have some questions here. Let us know by replying to this thread.
Best,
Mel
11-09-2022 12:12 PM
Still intermittently experiencing the same issue, now my nest hun max nest cam integration is failing as well. Unclear if it’s related but wouldn’t surprise me. It’s like the dns gets stuck/doesn’t resolve.
11-09-2022 01:29 PM
Hi bobacct,
I suggest you factory reset your network and setup using the same network name and password so your devices can reconnect once the setup is complete.
Best,
Mel
11-10-2022 06:33 AM
This is what I had done in the first place. Do it again?
11-10-2022 02:50 PM
Hi bobacct,
Thanks for reaching out. We saw the other thread that you initially posted. I'll merge this to the similar trending issue on this thread in the Community. I suggest that you follow the main thread for updates because this thread will be locked automatically once merged in the main one.
Best,
Abi
11-12-2022 11:37 AM
Hey bobacct,
We got your form — thanks for filling it out. Keep your lines open as our team will reach out to you via email anytime soon.
Also, please continue the conversation there as this thread will be locked after 24 hours.
Cheers,
Mel
11-12-2022 07:52 PM
Curious if this includes fixes for
my issue as well: https://www.theverge.com/2022/11/12/23454915/google-nest-wifi-pro-update-fix-slow-internet-speeds
11-28-2022 09:51 AM
Hi bobacct,
Thanks for sharing the link for reference and sorry for the delay. Check this link for the update details: November 2022 -- Nest Wifi Pro release notes
Best,
Mel
11-28-2022 10:21 AM
thanks for this. frankly, I've given up on the nest wifi ecosystem and am returning the hardware. The day one setting that is missing is a network bridge mode that turns off nest's DHCP and other network systems and just acts like a wifi bridge. the average user shouldn't need to be a network admin to get your product to work.
11-29-2022 10:04 AM
Hi bobacct,
We're sad to see you go. We hope we can make it up to you in the future. Send us a message if you change your mind.
Best,
Mel
12-02-2022 10:44 AM
Hey there,
Checking back in should you still have some questions here. Let us know by replying to this thread.
Best,
Mel
12-04-2022 10:33 AM
Hi folks,
We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.
Cheers,
Abi