Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

"Something went wrong...Tap to retry"

Community Member

for the past week or so whenever i try and play a youtube video from my iPhone i get a black screen with "Something went wrong...Tap to retry". I tap to retry and keep getting the same error message.

Anyone know what's wrong?!?! Or what i can do to fix this?

If it iPad is working just fine.


Gold Product Expert
Gold Product Expert

Hey @boomkizzle .

This is a common setup issue with iPhones due to their native settings. This article should help get you sorted out.

Troubleshoot setup with iOS

Thanks so much @PatrickP_Viking ! YouTube works just like it used to.

Community Specialist
Community Specialist

Thanks, PatrickP_Viking for the help!

Hey boomkizzle,

It looks like you were able to get this sorted out, but before I mark things as resolved I wanted to see if there was anything else you might need. If there's more we can do, just let me know.


Community Specialist
Community Specialist

Hi boomkizzle,

Checking back in should you still have some questions here. Let us know by replying to this thread.


Hi Abi. I’m all set. @PatrickP_Viking link did the job. Thx for checking in.

Community Specialist
Community Specialist

Hello boomkizzle,

Awesome! I'm glad that the article shared by @PatrickP_Viking helped you. Thanks for updating us on your efforts to address your concern and find a fix—hats off to both of you!

As a result, I'll lock this thread in 24 hours. If you have any other concerns or questions, please feel free to create a new post.

Best regards,