06-30-2023 12:38 PM - edited 06-30-2023 12:39 PM
Hi,
I have two Elgato Key Light Air lights that used to connect to my Apple Airport Extreme without any issues. After upgrading to the Google Nest WiFi Pro they can no longer connect or be managed by the Elgato app. I tried resetting the lights to factory defaults and rejoin them to the the network but they never successfully rejoin and I get an unexpected error has occurred.
The lights need to connect to a 2.4ghz channel so could the Nest not be recognizing that?
Below is a screen shot of the error I receive when trying to link the light to my network via an iPhone.
Any thoughts would be appreciated.
thanks, AlanError from iPhone add device to network
06-30-2023 02:17 PM
Previous threads discussing the same:
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Some general 2.4ghz tips:
Google Wifi, Nest Wifi and Nest Wifi Pro combines all bands into one single SSID, and there are no settings available to us to change that. Thus you can't set SSIDs per band (2.4ghz for instance). More about that here:
• https://support.google.com/googlenest/answer/6293481?hl=en
Things to make sure, before trying various workarounds:
• Make sure that the IoT device(s) in question supports the amount and type of characters used in your chosen network name (SSID) and password; some IoT devices might have limitations here. In general avoid anything but a-z in the network name. I've heard of devices not supporting whitespace in network name (SSID) or password for instance.
• Some IoT devices have alternative set up procedures if the regular way does not work, which could help.
Other workarounds that might work:
1. Temp additional 2.4ghz only access point/hotspot, using the exact same wireless network name (SSID) and password as the Nest Wifi.
First turn off your Nest Wifi network by removing the power. Then:
• Using two phones: Use one of the phones to broadcast a 2.4ghz only hotspot, and the other phone to setup IoT devices to it. 1st phone must be connected to internet somehow (SIM card), 2nd phone must connect to the wireless network broadcasted by the 1st phone.
• Using a PC: Feed your laptop (Windows or Mac) an internet connection, either by ethernet cable from your modem, or by mobile network tethering + USB. Then use your laptop to host a 2.4ghz only Wi-Fi.
Then get your IoT devices connected to the temp hotspot/access point. After that, disable temp hotspot/access point and plug in Nest Wifi, and the IoT devices should jump to the Wi-Fi provided by Nest Wifi.
2. Use an old iOS, iPadOS or Android device that only supports 2.4ghz to set up the IoT device. Must be new enough to support the Google Home app though.
3. Force a 2.4ghz only connection by walking far enough from the Nest Wifi puck(s) to make sure your phone/ whatever device used for setting up the device in question connects to the 2.4ghz network, then start setting up the device.
4. Permanent additional 2.4ghz only access point, different SSID than Nest Wifi.
Buy a cheap access point or repurpose a wireless router or range extender to broadcast a 2.4ghz only SSID with a different name than your Nest Wifi network name. Connect it by ethernet cable to the primary/main/master Nest Wifi puck preferably. Add more ethernet ports by using an unmanaged switch if need be ( https://support.google.com/googlenest/answer/6274262?hl=en ). Make sure this additional Wi-Fi broadcastong device works as an access point only, else you might not be able to connect to the device in question from a device connected to your Nest Wifi network.
07-03-2023 08:17 AM
Ok, so I tried the hotspot trick but that didn’t work. However, the below steps did work.
1) I unplugged all my Nest points
2) Plugged in my old Apple AirPort Extreme WiFi router
3) Since I didn’t change my SSID and password I was able to find my Elgato lights and rejoin them to the network. All verified to be connected at 2.4ghz.
4) Unplugged my AirPort Extreme and plugged back in the main nest router, waited for it to come up and then plugged in the mesh point furthest away from my lights.
5) Lo and behold the Elgatos connected the the farther mesh point at 2.4ghz and appeared in their Control App.
6) I plugged in the mesh point closest to the lights and so far they are still connected to the farther mesh point at 2.4 ghz. I have 3 point in all in my house.
So far so good. Hopefully it remains this way. 😀
07-04-2023 05:09 AM
07-05-2023 05:51 AM - edited 07-05-2023 12:39 PM
Hello ayang90,
It's me again. I wanted to follow up and see if you still needed help. Please let me know if you still have any concerns or questions from here, as I would be happy to take a closer look and assist you further.
Sincerely,
Alex
07-06-2023 06:06 AM
Hi ayang90,
Just one quick final check in here. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.
Regards,
Alex
07-06-2023 03:57 PM
No problem locking the thread.
Thanks!
07-07-2023 05:01 AM
Hi there,
You’re welcome! Thanks again for posting here in the Community.
Cheers,
Alex