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Error Setting up Guest network

Bonovox1992
Community Member

I receive an error trying to setup a guest network but it doesn't provide any assistance 

1 REPLY 1

gmelanymelissa
Community Specialist
Community Specialist

Hi Bonovox1992,

 

Thanks for posting in the community. I understand you're encountering an error while setting up your guest network. I’m happy to help.

To better understand the situation and provide a solution, I have a few questions:

  • What specific error message or code are you getting? (Please attach a screenshot if possible).
  • At what point during the setup process does the failure occur?
  • What is the current status light on your Google Nest Wifi device?
  • Could you confirm which model of Google Nest Wifi device you have? Refer to this article: Tech specs for Nest Wifi Pro, Nest Wifi, and Google Wifi.
  • Are you the primary account owner?

Keep me posted.

 

Regards,

Melany