11-29-2023 03:41 PM
I feel like this might be beating a dead horse, but I can't seem to get this thing to work correctly
Wired internet works find, Wireless internet works fine... MOST of the time.. but half the time it is completely "shut off" not kind of working, not working slowly... just dead. I come home from work and my google nest says sorry there was a problem.. try again in a few minutes. THE ONLY THING THAT FIXES this is to unplug every single nest stupid thing I have and reset the modem... EVERY time. And boom after 5-10 minutes of being angry and annoyed, the wifi FINALLY kicks back on and works.
1) My Devices are NOT to far from each other
2) All DNS and other BS suggestions have been tried.
3) I am tired of resetting my modem over and over again just to get a **bleep** connection
Why is this happening?
12-06-2023 03:54 PM
Hi nestsux2023,
That certainly isn’t the experience we want you to have, and we apologize for the delay. A few questions: are you using a modem/router combo from your Internet Service Provider (ISP)? Which Google/Nest router are we working with? What device are you using to set up your network (iOS or Android)? Do you have the Internet on your modem?
You can do a sequential reboot of your entire network and see if that helps, or please perform a 2-minute power cycle on your entire network to re-establish the connection on your connected devices. Here's how:
Also, you can give these steps a try:
You may skip any step that you’ve done already.
Let us know how it goes.
Best,
Dan