07-10-2023 11:44 AM
Bought a recycled Google Wi-Fi Point and can't get it to factory reset. Have tried all methods I could find online. It is model AC-1304. As a result my network can't locate it to make a connection. Thanks
07-15-2023 08:46 AM - edited 07-15-2023 08:46 AM
What steps have you already tried? Did you try these steps?
If those steps don't work, it may be running an earlier firmware that requires slightly different steps:
If you hold the button for more than 15 seconds, the device will start flashing orange and won't factory reset. In this case, unplug and try again. Let us know how you get on!
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07-18-2023 11:35 AM
07-21-2023 11:46 AM
Hello Chasmo12,
I'm jumping in to ensure everything is good here. Feel free to let us know if you have more questions about this.
Regards,
Alex
07-22-2023 12:45 PM
Hey there,
We haven't heard from you in a while, so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
Kind regards,
Alex