Failed factory reset on Google WiFi Router (H2D), produces solid white light

[Eric10]

I had to factory reset my H2D Google WiFi Router but unfortunately it won't complete the reset and restarts with a solid white light instead of a flashing one. As a result, I cannot find it in the Google Home App & the unit itself appears to be overheating.

I've tried resetting multiple times without success following Google instructions. Same issue as here, but yet to find resolution anywhere:

https://www.googlenestcommunity.com/t5/Nest-Wifi/Can-t-get-pulsing-white-light-when-trying-to-factor...

[Alex_S]

Hi Eric10,

Thanks for reaching out and I'm sorry to hear about your Google Wifi router. We'd like to take a deeper look into this. Kindly fill out this form and let us know once you're done.

Regards,
Alex

[Eric10]

Form sent

[Alex_S]

Hi there,

We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon.

Best,
Alex

[Eric10]

3 weeks later, I'm still waiting on a response. Please address this ASAP

[LovelyM]

Hello Eric10, 

Thanks for reaching out. I'm sorry for this experience. 

I'll bring your concern up with our senior specialist team so they can check on it with you. Expect an email from us soon and check your Inbox from time to time.

Best regards, 
Lovely

[mogip]

I have the same issue and already filled out the form. Can someone publish the technical steps to fix it?

[Dan_A]

Hey mogip,

We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there for updates.

Kind regards,

Dan