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Failure to connect message after factory reset of Nest Wi-Fi Router

Ouself
Community Member

Trying to complete the setup of my Nest Wifi router but am stuck with a Connection Failed. Here are the steps I have been able to complete:

- Nest router plugged into power and Ethernet cable plugged into LAN port in current modem

- One white light blinking slowly on the Nest router

- On Home app, selected my home, it searches for devices and finds the “setupE8D3.ybd”, I click next

- I scan the QR code, it says Searching for Network momentarily, then I get Connection Failed - couldn’t connect to device. Try again or tap help for more solutions.

have tried many times and have also taken all of the cables out for a hard reset… to no avail. Please help before I go mad!!

2 REPLIES 2

sirdir
Community Member

Maybe try manualle selecting the setupE8D3.ybd network when it tries to connect. Sometimes it doesn't seem to change automatically. 

LovelyM
Community Specialist
Community Specialist

Hello everyone, 

@sirdir, thanks for your suggestion.

@Ouself, thanks for posting. Please answer the following: what phone are you using for setup? Do you have the latest Google Home app installed? Is there a connection coming from the ISP modem? 

Ensure that the Ethernet cable that you're using is undamaged and plugged in securely to your ISP modem and to the WAN port of your Google Nest Wifi router. Force-close the Google Home app before setting it up again. If the issue continues, follow these steps to troubleshoot Google Nest Wifi setup issues.

Keep me posted.

Sincerely, 
Lovely