I got that info from here:
But you're quite right, it does and is connecting at 5. It'd be nice to have it configurable to allow 2.4 only
Thanks for sending that link. It definitely supports both bands, but somehow this piece of misinformation has been repeated so many times even some of the community support staff have begun repeating it. I try to correct it every time I see it just in some hope it gets repeated less often.
As for disabling the 5GHz band (most likely temporarily), that is something I've seen discussed before. I think it would work to help get devices set up, but there are a lot of other issues to be considered (some technical, some user experience). Ultimately, devices that have trouble with this are coming from companies that have taken shortcuts in their setup process, so I'd much rather see them update their software to live in a world where systems have both bands in operation (and with 6GHz, three bands). That's not going away – it's just going to be more and more common. On the other hand, during this transition period where there are multi-band networks and some poorly designed 2.4GHz devices, it's the end users that get frustrated.
Thanks for lending a hand, @MichaelP and @PatrickP_Viking.
@Jshap, I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.
The Google Wifi router and point use the same name for both the 2.4 GHz and 5 GHz band networks. This means that the Wi-Fi network uses both radio bands. But keep in mind: while both bands can be used, the personal devices (a smartphone, tablet, laptop, etc.) will connect to only one radio band at any given time. Nest Wifi, Google Wifi, or Nest Wifi Pro attempts to select the band that will deliver the best performance for your device. Currently there is no option to manually disable either of the bands or to connect to them separately.
Give these steps a try:
Create a hotspot with a mobile phone. However, 2 mobile phones are required. Use the first device to create a hotspot (mobile phone).
How to set up a mobile hotspot:
Let us know how it goes.