Firewall issues?

[Mb319]

I have a camera system Im trying to access remotely. Tech support for the camera system

says they cant get in either because of the router firewall. How can I allow connection?? 

Thanks

[Juzdu]

In the Google Home app, under Wifi you can access "Settings - Advanced Settings", and there's Port management in there...from there you can open ports and do port forwarding.  I'm surprised the camera tech support people didn't know that, it's quite common with any router, not just Google Nest.

[EdwardT]

Hi folks,

@Juzdu, thanks for the help!

@Mb319, how's it going with your Google WiFi? Still need our help?

Thanks,

Edward

[Jeff]

Hi, everyone.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.

[Jeff]

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks